From the third day I used it, the bag started leaking just where the hard plastic neck is attached to the soft plastic bag. Applying pressure (compressing the bag) only made the leak worse, which is very impractical because the water squirts out when compressing and leaks out quietly when it's put down. Considering I bought this filter system and peak series squeeze bottle on the way from a multi-day trek abroad, I cannot easily contact the store where I got it from. Therefore, I am emailing the customer service already for 6 months, without any solution. Just the message: "At this time we are still out of the Peak Squeeze 1L in both colors. I have reached out to our local distributor but are also still awaiting inventory replenishment." Is it possible to exchange the broken squeeze bottle with a new one (which hopefully will not leak after 2 days of use)? If this is not feasible, I would like to discuss a refund or other proposals. I hope to get a constructive answer soon. Kind regards.
LifeStraw Peak Series Collapsible Squeeze 1L Bottle with Filter
