Our Warranty

Warranty

LifeStraw takes pride in the products we make and stand by the quality, materials and workmanship of our products. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from defects in material and workmanship for a period of 3 years. 

LifeStraw 3-Year Limited Warranty

Your LifeStraw product is warranted against defects in materials and workmanship for a period of three (3) years from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This three-year limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from dropping, or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as thermal or environmental conditions. 

Warranty does not cover any products that were purchased, used or refurbished.

In instances where your warranty-eligible LifeStraw product needs repair or replacement, but we no longer manufacture the product, we may offer to replace your product with one of comparable value and function.

Note: The 3-Year Limited Warranty excludes LifeStraw Carbon Filters; these are covered under a separate, 60-day limited warranty.

LifeStraw Carbon Filters 60 -Day Limited Warranty

Your LifeStraw Carbon Filters are warranted against defects in materials and workmanship or a period of sixty (60) days from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This 60-day limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as environmental conditions. 

The LifeStraw Limited Warranty does not cover any products that were purchased, used or refurbished.

How  Do I Make A Warranty Claim for My LifeStraw® Product? 

If for any reason your LifeStraw product proves to be defective within the Warranty Period, please email info@lifestraw.com. Your warranty claim must include the following information: (i) model number of your LifeStraw product; (ii) description and at least two photos of the defect; (iii) your full address and contact information; and (iv) your purchase receipt or other proof of the date purchased. 

Your Sole and Exclusive Remedy Under Your  LifeStraw Warranty 

If a defect arises and you return your LifeStraw product during the Warranty Period, VESTERGAARD FRANDSEN INC. DBA LifeStraw (“LifeStraw”) will, in its sole discretion and to the extent permitted by law, either replace the defective part with a new one that is functionally at least equivalent to yours, or refund all or part of the amount you paid for the product, exclusive of shipping. Monetary refunds are available only for warranty-eligible products purchased directly on LifeStraw.com. Warranty-eligible products purchased through other channels will only be considered for product or component replacement. If we replace your LifeStraw product, the replaced product will continue to be warranted for the remaining time of the original Warranty Period. All returned parts for which you have received a refund or replacement will become the property of LifeStraw, and LifeStraw reserves the right to request that you mail the product to back to us at no cost to you. The LifeStraw Limited Warranty does not cover any additional property other than the LifeStraw product.

LifeStraw Warranty Limitations and Exclusions

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 

No representative of LifeStraw and its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY LIFESTRAW PROVIDES FOR YOUR LIFESTRAW PRODUCT AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. LIFESTRAW EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND REMEDIES OF ANY KIND, WHETHER EXPRESS, STATUTORY, OR IMPLIED, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. 
 

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFESTRAW AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY—WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE—FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOU LIFESTRAW PRODUCT OR THESE TERMS, WHETHER OR NOT LIFESTRAW OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY IN CONNECTION WITH LIFESTRAW PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE PURCHASE PRICE THAT YOU ACTUALLY PAID.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 

Returns

Return Policy

For orders purchased from LifeStraw.com, returns are accepted within 30 days of the original purchase date. LifeStraw can only accept returns and provide a refund for products that have been purchased directly from www.LifeStraw.com. All returned products must i) be unused, ii) be in the original manufacturer’s labeled packaging, and iii) include a copy of the original invoice. If you would like to return a LifeStraw product for a refund, please email a request with your original order number in the subject line to info@lifestraw.com.

If your product was purchased from another authorized retailer, you will need to return the product to that same retailer.

Note: Original shipping charges are non-refundable and you will be responsible for return shipping charges (and all duty or tax, if any), unless the product is being returned due to defect and under warranty. In the event of a returned shipment that was determined undeliverable by a carrier, (e.g., the address provided was incorrect or the carrier did not have access to the delivery address), the customer shall be responsible for the re-shipping costs of the returned product.

LifeStraw is not responsible for a product being returned that is lost in transit. For your protection and convenience, we suggest all returns be sent back to LifeStraw through a traceable carrier. Once you receive the tracking information for your returned product, please email us at info@lifestraw.com.